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FAQs

Acupressure Mat

The size of the mat is: 67cm x 42cm.

The size of the pillow is: 37cm x 14.5cm x 10cm.

No. Pregnant women should not use the Prana Pressure Mat or any other form of acupuncture or acupressure therapy. 

There are certain acupressure points which can cause miscarriage.

The Fitlit Acupressure Mat is not suitable for children under the age of 5.

The plastic lotus spikes may cause injury.

Children above the age of 5 should always be supervised and assisted whilst getting on and off the mat.

2-5 working days for standard shipping to mainland UK.


Shipping time may vary based upon customer location.

If you have any shipping enquiries, email us at: info@fitlit.com

Yes - by removing the foam pad from inside the mat and pillow.

It is recommended to hand wash the covers in warm water and hang them out to dry.

We do not recommend putting it in the washing machine as this may damage the spikes.

Unfortunately, we are not responsible if your product is withheld by customs in your country or responsible for any import duties expenses that you may have to pay on the arrival of the package.

Import taxes, duties and customs fees are determined by your local customs office.

For more information of the charges implied, we recommend you contact your local customs office.

Our refund policy lasts 30 days from the time of purchase. If 30 days have gone by, since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Please read more about the terms and conditions in the Refund Policy, on the Policies page of our website.

Can I use it on my chair or sofa?

No - you do not have to be lying down on the floor to use the Fitlit acupressure Mat.
Yes - you can use the mat on a chair or sofa to aid relaxation too. 

We recommend each session to be 10 minutes long. 

Sessions should last no longer than 45 minutes.

It is not advised to fall asleep on the mat or use it for prolonged periods of time, other than the recommended session time.

PLACING YOUR ORDER

All prices are in GBP.

We try our best to ship items within 24 hours. Standard shipping is with Royal Mail 48, so 2 days or Next day service also available if ordered before 1pm via special delivery.


Tracking numbers will be updated once fulfilled. If you don't have a tracking number after 3 business days, please email us..

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Please email info@fitlit.co.uk to arrange the return. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and return order number reference on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Shipping & Delivery

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email.. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

Shipping timeframe is based on customer location. 2-5 working days to mainland UK. Next day delivery option is also available.

If you live within the UK Mainland our standard delivery is just £2.99. For all other locations and special delivery requests please see our delivery page for more information.

We only offer a delivery to your address right now, we don’t have a click & collect service available.

MY ACCOUNT

It’s no sweat at all! At the top right of any page on the site you can select our little person for account options and choose to create an account with us in moments.

Existing customers can log in to their account by clicking the little person at link at the top right of the page and using their email and password to log in. To log out of your account click the 'log out' link at the top of the page.

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